Privacy Policy

Property Concierge Japan (operated by NEXPERT Legal Service Inc., hereinafter "we," "our," or "us") is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Act on the Protection of Personal Information (APPI) of Japan and other applicable laws.

We may collect the following types of personal information:

• Full name, email address, and phone number submitted via our contact form
• Property inquiry details and investment preferences
• Communication records and correspondence history
• Browser type, IP address, and website usage data collected automatically via cookies and analytics tools

We use your personal information for the following purposes:

• Responding to inquiries and providing real estate consultation services
• Sending property listings, market reports, and investment information that may be of interest to you
• Processing transactions and communicating regarding property purchases or sales
• Complying with legal and regulatory obligations under Japanese law
• Improving our website, services, and client experience

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers (e.g., email platforms, CRM systems) who assist in our operations and are bound by confidentiality agreements
• With property owners or developers when necessary to facilitate a transaction you have initiated
• When required by law, court order, or regulatory authority
• With your explicit prior consent

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Inquiry records are typically retained for five (5) years from the date of last contact, after which they are securely deleted or anonymized.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data transmission, access controls, and regular security reviews. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. You may control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website. We use anonymized analytics data only to improve our services and do not use it to identify individual users.

Under the Act on the Protection of Personal Information (APPI) and applicable regulations, you have the right to:

• Request disclosure of the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent to the use of your personal information at any time
• Object to or restrict certain uses of your personal information

To exercise any of these rights, please contact us at Mamoru@pc-j.net. We will respond within a reasonable timeframe in accordance with applicable law.

As we serve clients globally, your personal information may be transferred to and processed in countries other than Japan. In such cases, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: